Transaction Monitoring: A Case Study

Ever wonder how cloud-based transaction monitoring works?

A good transaction monitoring service should ensure fast application performance and good user experience for visitors from anywhere around the globe. And it should guarantee complete business functionality of applications 24 hours, seven days per week.

Here’s a detailed description of what the services entail for one company – the world’s largest package delivery firm and a leading global provider of specialized transportation and logistics. They use transaction monitoring to make sure the billing and reporting modules on its website are available continuously.

The independent monitoring service follows activities on their site every five minutes – all day long. Among tasks, the monitoring service:

1. Opens the website
2. Logs into the system, using a “test” user account
2. Goes to the payments page and searches for available invoices
3. Finds the latest invoice and goes to the details page and checks certain content
4. Checks the history of all invoices
5. Goes to the report generation page
6. Generates report of payments and checks the content
7. Downloads the report
8. Signs out from the system

Reports from the monitoring service summarizes the end-user customer experience for the company – offering information on peak, mid-point and low activity periods.

The company was able to investigate low-activity periods by studying a detailed transaction report provided by the monitoring service. It soon discovered that its Sign In/Sign Out and Invoice History pages were slow.

As a result, the company was able to pinpoint operational issues, optimize its database and, in the end, improve the user experience for its visitors and customers.

Read more information on how this company is benefitting from transaction and website monitoring.