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How to Manipulate Your Options

Posted by Armine Ghazaryan | Posted in Help | Posted on 11-06-2007

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Options are grouped under the three different tabs: General Settings, Skins, Profile. Changes done in Options will affect all your pages.

General Settings

Under this tab the general settings are grouped into several categories.

Layout – You may organize your pages layout via selecting the appropriate radiobutton from the suggested options in Autolayout or specify the number of columns. If you want to change the layout for one page you may use small menu next to each page.

Modules – If Display Icons is checked, the icons on the modules title bars will be visible all the time otherwise only if you hold the mouse cursor on the title bar, you may see those icons. By default the Dispaly Icons option is unchecked.If you want to set one scale for all your tests, select the Static option and specify max scale for your graphics. This might be useful when you want to compare different tests’ performance. You may also specify dynamic or static scaling for a particular test as it is described in .

Skins

Select  skin for your pages simply clicking on the desired icon.

Profile

You may update your price plan via clicking on the appropriate button. In the next step type your monitis account password and you will be redirected to the Paypal page.

Paying with PayPal

Posted by Mikayel Vardanyan | Posted in Help | Posted on 11-06-2007

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The users often ask questions regarding payments with PayPal. Because www.monitis.com also uses PayPal as its only payment method, it will be worth to describe the process of payment. So after filling in the necessary info and accepting Terms of Service you are redirected to PayPal. In the following snapshot you can see an example of “Basic plan” as it is shown in PayPal. As you can see in the “Terms” section the first 30 days are totally FREE and only after that you should pay to use the service.

Subscription Plan

If you already have an existing PayPal account you should choose the corresponding option as it is shown in the following snapshot and fill in the necessary info for using your account.

PayPal account exists

Otherwise you should sign up for a PayPal account by choosing “No PayPal account” and filling the necessary info as it is shown in the following snapshot. You can use any credit card for opening a PayPal account(it will take a couple of minutes). It is worth to mention that all the information is confidential and is handled by PayPal which ensures it security.

Customer doesn’t have a PayPal account

So now when you’ve finished with subscription you will be redirected to Monitis home page and can use your e-mail and password for logging in to your Monitis account.

Be in Touch With Monitis Support Team

Posted by Armine Ghazaryan | Posted in Help | Posted on 11-06-2007

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These two modules provide a connection between the end user and the Support team. If you need any help, an advice, or something to tell us, use below modules accordingly.
Feedback

Type your feedback, bug report, suggestion, or feature request in the text area and submit it. Monitis support team will send you a reply.

In case if you have difficulties in using service or provided formal help is not detailed enough, just let us know and our support team will send you more detailed explanation of the feature.

Testimonial

If you are satisfied with the service, you may submit a testimonial via Submit Testimonial module.

Tools – Informative Modules

Posted by Armine Ghazaryan | Posted in Help | Posted on 11-06-2007

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Statistics

Statistics shows the total number of OKs and NOKs for the current day and for the current month grouped by test types. As in all table views, the user may order displayed information by columns.

Snapshot

Shows the latest check results for tests. You may view all tests’ response times and statuses, or you may watch them tag by tag via clicking on the Tags link and selecting the appropriate tag name. When opening Snapshot in edit mode you can add Snaphot widget onto your personalized page: Google, Netwibes, Yahoo, etc. Follow the given directions to complete the process successfully.

Alerts Feed

When some of your tests fails a new line appears in the window. Click on the line to see the details about  the failed test. You may also have alerts feed on your personalized pages. Click on the appropriate button and follow directions to have alerts feed on your chosen page.

Alert Contacts

Posted by Hovhannes Avoyan | Posted in Help | Posted on 10-06-2007

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Contacts are used to problem notifications. As soon as one of your checks fails, Monitis will send an email, IM and/or SMS alert to all your added active contacts.

You may add as many contacts as you want. Click on the Contacts link and then click on the edit icon. Enter contact information and press on the Add button. With each e-mail contact IM can be associated. Follow the  guidelines in the confirmation message to add the appropriate contact to your specified IM. You have to confirm your contact via clicking on the appropriate link in the confirmation message.

To edit already added contact, again click on the edit icon then the contact you want to change. Contact information will be set in the appropriate fields. Make changes and press on the Apply button to save the changes. To unselected contact again click on it. In case if you change the email address or add a new contact, notification will be sent on your contact to confirm.

If you do not want to receive any notification on your contact, make Active checkbox unchecked for that contact.

SSH module

Posted by Mikayel Vardanyan | Posted in Help | Posted on 09-06-2007

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In case you have some troubles with your server or your server is unresponsive and you don’t have access to your server, you can use this module to gain access to your server(for restarting or some other urgent stuff) through ssh connection. To add ssh module click on the SSH link under the Tools category.

After adding this module, you need to log in to our server using the provided credentials, then by using the following command ‘ssh yourUser@yourServerIP’ you will get access to your server. When you finish, you will need to type ‘exit’ command and you will be disconnected from your server.

Monitors Management (Saved Modules)

Posted by Armine Ghazaryan | Posted in Help | Posted on 08-06-2007

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.Saved Modules feature allows to organize and manage previously added monitors. It shows the list of monitors per each category and allows to remove, add to current window and tag them.

Agents shows the list of internal tests. To delete an internal test just check it and press on the “Remove” button. To open or move the test module into the page where you currently are, again select it and press on the “Add to window” button.

Tracked Sites shows the list of visitors’ tracking tests. To delete a VT test just check it and press on the “Remove” button. To open or move the test module into the page where you currently are, again select it and press on the “Add to window” button.

Reports. All previously created reports are listed in this module grouped under two categories: Availability Reports and Visits Reports. Select report type to see the created reports’ list for the selected type. To delete a report just check it and press on the “Remove” button. To open or move the report module into the page where you currently are, again select it and press on the Add to window button.

Visits Tracking Montly Reports

Posted by Armine Ghazaryan | Posted in Help | Posted on 08-06-2007

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1. How to generate montly reports for your visits tracking test


After adding a web traffic monitor you may generate monthly reports. To generate reports click on the Visits Reports link and in the opened window select report interval, VT test name, and view. Give name to your report and press on the add to save VT report module on your workspace.

The Saved Reports can also be found from the Saved Modules menu under the Reports link. Click on that link and select Visits Report option from the drop down menu to see the list of the added reports.

2. How to edit Visits Monthly Reports

If you do not have report on your current page or you have closed it move/open report module into your current page, then press on  the Edit icon. You can change only the report name. After editing press on the Apply button to save the new report name.

Monthly Uptime Reports

Posted by Armine Ghazaryan | Posted in Help | Posted on 08-06-2007

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1. How to generate reports for your tests


You can generate Monthly Uptime reports to already added external or internal monitors. To generate the reports click on the Availability Reports link and in the opened window select the report interval, view and also define the report type: tag or test and select the appropriate name.

Two types of intervals are suggested to the user to choose: current month and previous month. You may create a report on either for particular tag name or a particular test. Tag option will be a report performance of all the tests grouped under the selected tag name, while later will consider only performance for the selected test.

Give name to your report and press on the add to save module on your workspace. If you delete report from your workspace, Reports can be found from the Saved Modules menu under the Reports link. Click on that link and select the Availability Report option from the drop down menu to see the list of added reports.

In the calendar it shows in green days when uptime was above the defined SLA. On mouse over a particular date is shows uptime for that date.

2. How to edit Reports

If you do not have report on your current page or you have closed it move/open report module into your current page, then press on the Edit icon. You can change the report name and set SLA for it. When the appropriate changes are done, click on the Apply button to save them.

Add Visitor Tracking

Posted by Armine Ghazaryan | Posted in Help | Posted on 06-06-2007

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In order to add a web traffic monitor, click on the Visits Tracking link and in the opened window enter the URL for your site and give a name to your VT module. After you press on the “Add” button, the VT module will appear on your page.

Copy and paste the code segment into your page exactly as it is described in the window. Then change the test graphical view using the appropriate icons on the module title bar. You may also change your module name using the edit icon on the module title bar.