Today, more companies than ever are offering complex business services over the Internet via cloud computing. For business-critical applications, every minute of downtime means lost sales, customers and opportunities. It is a challenge to keep websites up and running round the clock.

Web monitoring services can help businesses make sure that their sites are functioning. Yet, simply checking if a website is working and online doesn’t mean that users are having a satisfactory experience. It’s like driving a 20-year old car. Is it working? Well, yes. But are you enjoying the bumpy, rattly ride? That’s another story.

Due to many reasons like peak traffic at rush hours, publicity campaigns that drive people to sites, a bug in software, database issues or the failure of third-party services, your online applications can become slow or non functional, disappoint visitors and prod them to leave and visit rival sites.

The answer is transaction monitoring services, which have two goals:

1. ensuring fast application performance and good user experience for visitors from anywhere around the globe
2. guaranteeing complete business functionality of applications 24 hours, seven days per week

Package Delivery, Transportation and Logistics Case Study

Lets consider how a Monitis Inc., customer, the world’s largest package delivery company and a leading global provider of specialized transportation and logistics, uses transaction monitoring to ensure the continuous availability of billing and reporting modules on the company’s website. They’ve used Monitis to monitor the following activities on their site every 5 minute, 24 hours per day:

1. open the website
2. logging in to the system, using a “test” user account
2. go to the payments’ page and search for available invoices
3. find the latest invoice and go to the details’ page and check certain content
4. go and check the history of all invoices
5. go to the report generation page
6. generate report of payments and check the content
7. download the report
8. sign out from the system

Monitis Transaction Monitoring Summary Report

The above Monitis report summarizes the end-user customer experience for the company, reporting peak, mid-point and low activity periods. To investigate low-activity periods, the company studied a Monitis detailed transaction report, shown below, and discovered that its Sign In/Sign Out and Invoice History pages were slow. As a result of studying this information, the company was able to pinpoint operational issues, optimize its database and, in the end, improve the user experience for its visitors and customers.

Continuous transactions monitoring ensures high functional availability for the application. You can read more Monitis blog posts about transactions monitoring best practices! Or Download Application and Transaction Monitoring Users Guide here.

To start using EC2 monitoring you can either sign up for a trial plan, which includes 2 EC2 instance monitoring possibility for 15 days, sign up for Plus plan in case you will need only 1 EC2 instance monitoring or build your plan yourself in order to have some flexibility in case the number of your instances is increasing or decreasing. After you have finished with the above mentioned steps, just login using your credentials and follow these steps to add EC2 monitor:

Step1: In this step you’re providing your Amazon account credentials. Please make sure that your private key name is exactly the same as the one you started your instance with. 

Step 2: In this step you’re going to add your contact(e-mail, IM or SMS) in order to be able to receive alerts related to your EC2 instances. You can skip timezone, send weekly reports, and contact group fields for now and change them later.

Step 3: In this step you will setup notification rules for your currently running instances, more clearly you will specify the max number of running instances allowed, your contact which we’ve added in the previous step, so you will get alert when the number of your currently running instances reaches your specify threshold.

Step 4: In this step you will setup policies(different monitors) you want each of your instances be monitored for. Please make sure to provide correctly your private key in Step 1, in order our agent can be automatically installed on your instance.

Step 4 is finalizing EC2 monitor setup process. The following module will be added automatically to your dashboard.

Drive, CPU, Load Average, Memory columns are related to internal policies selection and in case you’ve selected any of these during Step 4,  but you still see “Activate” values for them that means that something is wrong with agent installation(most probably related to your provided private key). HTTP, PING, SSH are checking your instance(s) from our monitoring locations and don’t require anything to be installed on your instance. Other configuration related columns like Instance ID, Image ID, Public DNS, Launch Time, Availability Zones and Key Name are gathered and shown automatically.

That’s it, your EC2 instance monitoring is up and running.

Provisioning both external availability and internal systems performance monitoring is one of key differentiators for Monitis. For internal monitoring Monitis provides downloadable agents which could be installed anywhere within client network. They will submit data to Monitis Central Server for storage, access and notification. When installed within corporate firewall, agents will communicate with the central server for user authentication and will check which tasks were assigned to them. Agents will use HTTPS so no need to change anything on firewall. Users (e.g. IT specialist like system or network administrators) can see a list of installed agents on Monitis web dashboards, and can remotely monitor server, network or intranet applications. Agent polls the server on regular intervals and when got a new monitoring task they start doing new probes. The Agent performance data transmitted over the internet to the Central Server can be watched in real time. The overall process of setting the agent and receiving performance metrics takes a few minutes. In contrast to software approach, with hosted service IT specialists don’t need to worry about having a dedicated server, database, notifications setup etc.

Agents are available for Windows, Linux and Sun Solaris platform. Agents can be installed on any user desktop and will not consume much CPU, memory and bandwidth and can co-exist with other applications. When installed, they can not only monitor the desktop or server they installed, but also any device in their neighborhood. Agents use ping, http, SNMP and WMI for monitoring intranets and they can also deliver CPU, memory, process and disk usage metrics.

Here are the IPs we monitor from:

US - 208.76.244.82
DE - 80.190.241.157
UK - 213.165.245.114
Panama - 190.5.236.105
Australia - currently there are some changes so no fixed IP at the moment just open your firewall, or exclude from the logs the following range 203.57.0.0/16

Keywords: Monitis, external monitoring, network monitoring, systems monitoring, transactions monitoring, web analytics, performance dashboard, SLA reports, Resource Utilization Monitoring, load analysis, quality reports, page load time,applications monitoring, visitor tracking

This opportunity is provided to all users using different plans. You will find “Buy SMS” item in the Tools section of your menu as it is shown in the screen shot below. After clicking on this item you will be presented with the following pop up.

Current balance shows the number of the used SMSs out of the available ones. Total number of the available SMSs consists of free SMSs allocated each month corresponding to each plan and purchased SMSs. Expiration date of free SMSs is one month which means that even if you didn’t use all the allocated free SMSs within the month period they can not be accumulated.  The next month you will have the same number of the available free SMSs as in previous months. The purchased SMSs don’t have any expiration date and can be used as long as you’re subscribed to our service.

To make a purchase just input the number of SMSs you will like to buy(minimum number of SMSs that can be purchased is 20). When changing the number in SMSs field the total price will be calculated automatically and will be shown in Total Price field. When you’re finished with this step, the only thing left is to make a payment using PayPal. Just click on the Order button and in a few seconds you will be redirected to PayPal. After successfully proceeding with payment, refresh your page and check you Current Balance - it should be increased by the number of your purchased SMSs.

Go to the Saved Modules and click on the Contacts menu item, if it is not already opened on your dashboard. After that click on pen icon, which is located in the header part of the Contacts module as it is shown in the following snapshot

Choose SMS option in the combo box of the available notification types. You will see First Name, Last Name and Mobile Phone fields, which should be filled, especially it is very important to enter a valid number in the Mobile Phone field. Please click on the help icon on the right side of that field to see an example and instructions regarding the necessary format for mobile number. After filling the above mentioned fields click on the Add button. If the phone number was entered correctly you will receive an SMS message with activation code. Also a new row will be added in the contacts table, which will be highlighted with red color, to show that contact is not confirmed yet. To confirm the contact you should click on that row, enter an activation number provided in SMS into the corresponding field and click on the Apply button (see below).

If everything is correct after refreshing the page you will see that the above mentioned row is not highlighted anymore. This means that your SMS notifications are enabled and you’re done with SMS activation. After that you can deactivate/activate SMS notifications anytime by simply checking and uncheking checkbox in the Active column.